Privacy Policy

Privacy Policy

Last updated: March 2026

First Health and Safety Ltd is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use and protect personal data when you visit our website or use our services.

By using this website you agree to the collection and use of information in accordance with this policy.

1. Who We Are

This website is operated by:

First Health and Safety Ltd

Unit 1, Ryeland Business Centre

Ryelands Lane

Elmley Lovett

WR9 0PT

United Kingdom

Telephone: 01527 280 700

Email: Sales@firsthealthandsafety.co.uk

Website: www.firsthealthandsafety.co.uk

We provide online health and safety training, eLearning platforms, consultancy services and related digital learning services.

2. Information We Collect

We may collect, store and process the following types of personal information.

Information you provide directly

This may include:

name
company name
job title
email address
telephone number
postal address
account login details
training records and course activity when using our learning platform

This information may be collected when you:

contact us through the website
request information about our services
register for a free trial or platform account
purchase services
subscribe to newsletters or updates

Website usage information

When you visit our website we may automatically collect technical information including:

IP address
browser type
device type
geographical location
referral source
pages visited
time spent on pages

This information helps us understand how visitors use our website.

Training platform data

If you access our learning management system (LMS), we may record information relating to:

course enrolments
course completion
assessment results
training progress
learning activity within the platform

This information is used to deliver and manage training services.

Payment information

We do not store or process personal financial payment information directly on our website. Payments may be processed securely by authorised third-party payment providers.

3. How We Use Your Information

We may use your personal data to:

provide access to our website and services
create and manage user accounts
deliver online training courses
administer the learning platform
respond to enquiries or support requests
process transactions and invoices
send service communications
send newsletters or marketing communications (where consent has been provided)
improve our website and services
analyse usage trends and performance

We may also use anonymised statistical data to understand how users interact with our platform.

4. Cookies and Website Analytics

Our website uses cookies to improve functionality and analyse visitor behaviour.

Cookies are small text files stored on your device that help websites recognise returning visitors and understand how the website is used.

We may use cookies for:

website functionality
analytics and performance monitoring
improving user experience

We use Google Analytics to analyse how visitors interact with our website. Google Analytics uses cookies to collect information about website usage.

The information generated may include IP addresses and usage statistics. This data helps us understand visitor behaviour and improve the website.

Google’s privacy policy can be viewed at:

https://policies.google.com/privacy

Most web browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect some website functionality.

5. AI Tools and Uploaded Content

Our learning platform may include artificial intelligence tools used to assist with course creation and training development.

If users upload documents or materials to generate courses, those materials may be processed by automated systems in order to create training content.

Users remain responsible for ensuring that uploaded materials do not contain sensitive personal data unless appropriate permissions have been obtained.

6. Sharing Your Information

We do not sell or rent personal data to third parties.

We may share information with trusted service providers who support our operations, including:

website hosting providers
cloud service providers
learning platform infrastructure providers
analytics providers
payment processors

These providers are required to protect personal data and only process information on our behalf.

We may also disclose personal information if required to do so by law or where necessary to protect our legal rights.

7. International Data Transfers

Some service providers may process data outside the United Kingdom or European Economic Area.

Where this occurs we ensure that appropriate safeguards are in place to protect personal data in accordance with UK data protection legislation.

8. Data Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse or unauthorised access.

However, transmission of information via the internet cannot be guaranteed to be completely secure.

Users are responsible for keeping login details and passwords confidential.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal or regulatory requirements.

Training records may be retained to allow organisations to demonstrate compliance with training requirements.

10. Your Data Protection Rights

Under UK data protection law you have the right to:

request access to personal data we hold about you
request correction of inaccurate information
request deletion of personal data where appropriate
restrict processing of your data
object to processing for marketing purposes
request transfer of your data to another provider

If you wish to exercise any of these rights please contact us using the details below.

11. Marketing Communications

If you subscribe to our newsletters or marketing communications, you may unsubscribe at any time.

Every marketing email we send will include an unsubscribe link.

You can also request removal from marketing communications by contacting us directly.

12. Third Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy policies or practices of those websites.

Users should review the privacy policies of any external sites they visit.

13. Updates to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and the revised policy will take effect immediately.

We recommend reviewing this page periodically.

14. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us: